Support FAQ for the Email Service
The westford.com email forward service provides email forwarding to any electronic mail box on the internet. This process works almost the same way as when the US post office forwards your letters if you move. Forward accounts do not collect mail. All mail will simply be redirected to the specified forward address. Sign up here for your westford.com email address.
Electronic mail boxes (physical POP boxes) can be set up in several ways. If you have a commercial Internet dial up service, you will most likely get an electronic mail box with that service. For example, if your dial up service is with Shore Net, then your electronic mail box address would be something like user@shore.net. Electronic mailboxes are also available for free using certain web based services such as Hotmail. Many businesses and corporations also provide electronic mail boxes for their employees.
We now provide two types of email service - email forwarding and email POP3/IMAP accounts. Select the links below for answers to the appropriate service.
Email Forwarding.
Forwards westford.com email to a different email account.
POP3/IMAP/ Email Account. Full email service on the
westford.com server.
- How should I configure my email software for forwarding?
- I do not receive email sent to my westford.com address. What should I do?
- I can not send mail, what should I do?
- I would like to switch ISPs. How do I change my westford.com forward?
- Can I have the my westford.com email address forward to a free mail service like Hotmail?
- Can I have the my westford.com email address forward to my work or business account?
- Can I access my westford.com email using a web based email manager?
- Is there a charge for making changes?
- Can I have my westford.com email address forward to more than one emailbox?
POP Email Accounts and Web Mail
Q. How should I configure my email
software for forwarding?
A.
Follow your ISPs directions for configuring your email software. Get your
new email mailbox (physical POP box) up and running using the mail
service at your ISP. When you are sure that everything is working,
change your computers email software "return address" or "reply-to address"
to be your westford.com (virtual) email address. All mail sent to your
westford.com address will be forwarded from our system to your email account
at your ISP. Note: a few services, such as AOL will not allow you to change
your return address in your email software. The email forward will still
work, but your return address will show your ISP (physical POP box) address.
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Q. I do not receive email sent
to my westford.com address. What should I do?
A.
Since the email forwarding service is made up of two parts, you must first
run a simple test to see which part is broken. Send an email to your account
at your ISP. For example, if your dial up connection is with shore.net,
and your user name is jsmith, the address for your account would be jsmith@shore.net
If you can receive email sent to your ISP account, but do not receive
email sent to your westford.com account, please fill out this support
request form. If you do not receive email sent to your ISP account,
please contact your ISP. Tell them that you are having trouble receiving
email at the account with them (i.e., jsmith@shore.net) Once they
fix the problem, the westford.com forward should automatically work. If
it doesn't then please contact us.
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Q. I can not send mail, what should I do?
A. Check with your
ISP and make sure that your "out going mail" settings are correct
in your email software on your PC. Most outbound mail settings will be
in the form of "smtp.yourisp.com" or "mail.yourisp.com"
Your ISP can provide you with the specific settings for your service.
If you contact your ISP, you will need to refer to your ISP account name.
Do not refer to your westford.com forwarding name, since they won't know
what your are referring to.
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Q. I would like to switch ISPs.
How do I change my westford.com forward?
A.
Set up your account with your new ISP. Send us the information about your
new service using the support
request form. Within few days, we will modify your westford.com
email address to forward to your new service. After we make the change,
you can then cancel your old ISP service.
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Q. Can I have the my westford.com
email address forward to a free mail service like Hotmail?
A.
Yes. We can forward to any email account on the Internet
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Q. Can I have the my westford.com
email address forward to my work or business account?
A.
Yes. You might want to check with your employer if this is ok.
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Q. Can I access my westford.com email using a web based or anti-spam email manager?
A. Yes. There are
a few commercial web based email managers that will work with your westford.com
email address. We have tested our forwarding service with the Web2Mail
service and the anti-spam SpamCop.Net
service. These services allow you to set the return email address as your
westford.com address. You can then access your ISP POP mail box using
the access information (username, POP server, password) provided by your
ISP.
(For Web2Mail setup, enter your westford.com address as the return email
address. Then use your ISP account information for checking your email.
For SpamCop.Net, your POP mailbox will now reside on the SpamCop server
and you would configure your return email address in the SpamCop Options
section.)
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Q. Is there a charge for making changes?
A.
Yes. To modify a westford.com account will cost $10. You can modify up
to 5 email forwards at one time for the $10 fee. For non-profit groups,
the fee is waived for the first 4 modifications during any calendar year.
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Q. Can I have my westford.com email
address forward to more than one emailbox?
A.
Yes. You can have multiple accounts receive email from one westford.com
email address.
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POP Email Accounts and Web Mail
Q. How do I configure the email client on my PC?
A. Using any email client, like Outlook, Eudora or Netscape, set the "Incoming Mail Server (POP3)" as westford.com The out going mail server should be your SMTP server of your ISP service, such as smtp.comcast.net, outgoing.verizon.net, etc. Set the email and reply address as "your_email"@westford.com. You will also need to enter your account name and your password as part of the setup. If the first part (before the @ sign) of you email address is less then 8 characters long, your account name is the same as the first part of your email address. If you can not access the ISPs outbound SMTP server, you can use our server relay.pair.com
For security reasons, you may need to set up at least one email account with your ISPs email service before you can send email. If so, set up one email account on your PC according to your ISPs instructions. You do not have to use that email account, but you will need to have your client check that mail box before you would be allowed to send any mail through your ISP. This is done to prevent email abuse (SPAM) from originating on your ISPs network.
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Q. How do I access the westford.com web mail page?
A. Go to webmail.westford.com/webmail or westford.com/webmail
Enter your full email address as the username and then enter your password.
Click the login button.
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Q. How do I change my password?
A. Go to webmail.westford.com/webmail or westford.com/webmail and login with your full email address and password. Click the Options link, and select Change Your Password. You can also you the Options area to change your the look and other features of your web mail client.
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Q. Why is there no email in my webmail account?
A. If you use software on your PC, such as Outlook, Eudora or Mail, you software will most likely remove email from the mail server after you download your email. Once the email is downloaded from the server, you can no longer view it through webmail. You can view your email though webmail if you set you mail software on your PC to leave the mail on the server for a few days.
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Q. Emails sent to me keep bouncing back to the sender with an Over Quota message. What is wrong?
A.All email accounts have a maximum size for there email box. If there is too much email on the server, no new email will be allowed to go into your account. You must remove some old emails from the server. Most software programs will do this automatically. If you only use webmail, then you must remove old emails periodically. In webmail, you can save emails as a text file on your local PC.
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Q. What does POP stand for?
A.
Post Office Protocol. This method, together with
the Simple Mail Transfer Protocol, manage
mail transfers over the Internet
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Still have a question? Please send us a note .